The FitDote.com website ("Website") is an internetbased portal for delivering fitness based services owned and operated by Define Edge India Private Limited ("DE" or “FitDote”), a company incorporated under the laws of India, with its registered office at 312, Wegmans House, 21, Veer Savarkar Block, Shakarpur, Vikas Marg, Delhi – 110 092.
Through the Website, FitDote shall provide you ("User") fitness-related information, pricing, availability, subscription and services of fitness Facilitys, fitness trainers, fitness sessions, sports events across cities and rural areas throughout India ("Service"), as more particularly described and defined in the terms of service ("TOS") relating to such Service, This Service may be availed by the User, his family members.
This User Agreement ("Agreement") sets out the terms and conditions on which FitDote shall provide the Services to the User through the Website and its mobile application on android as well as iOS. In addition to this agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by FitDote from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.
Use of the Website and the Mobile Application is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website and the Mobile Application from time to time. For the removal of doubts, it is clarified that use of the Website and the Mobile Application by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS.
Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, facility subscriptions, personal training, fitness sessions, transfer of membership etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Fitness Service Provider with whom the User elects to deal, including terms and conditions set forth in a Fitness Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Fitness Service Provider, then the latter terms/guidelines shall prevail.
FitDote reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.
Any customer grievances can be reported to the Grievance Officer specifically dedicated to address all customer concerns. You may contact the Grievance Officer at [email protected]
The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.
The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
FitDote has endeavored to ensure that all the information on the website is correct, but FitDote neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. FitDote makes no warranty, express or implied, concerning the website, the mobile application and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.
Since FitDote acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the fitness service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall FitDote be liable for the services provided by the fitness service provider.
Although FitDote makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein.
FitDote does not endorse any advertiser on its website in any manner.The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
In no event shall FitDote be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall FitDote be responsible for the delay or inability to use the website, the mobile application or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. further, FitDote shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond FitDote's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website and/or the mobile application is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on part of FitDote arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.
The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of FitDote or the Website or the mobile application and FitDote is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. FitDote is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. FitDote is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by FitDote or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.
FitDote is not responsible for any errors, omissions or representations on any Linked Site. FitDote does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
As a condition of the use of the Website, the User warrants that they will not use the Website and/or the mobile application for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website and/or the mobile application shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.
The Website and/or the mobile application may contain services such as email, chat, WhatsApp, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, the User agrees and undertakes that
FitDote has no obligation to monitor the Communication Services. However, FitDote reserves the right to review materials posted through Communication Service and to remove any materials in its sole discretion. FitDote reserves the right to terminate the User's access to any or all of the Communication Services at any time without notice for any reason whatsoever.
FitDote reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in FitDote's sole discretion.
FitDote does not control or endorse the content, messages or information found in any communication service and, therefore, FitDote specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user's participation in any communication service.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.
FitDote reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.
FitDote reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the FitDote Services. FitDote further reserves the right to alter any and all fees from time to time, without notice.
The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the FitDote Services.
1. In consideration of use of the Website and/or the mobile application, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law.
2. To avail a Service, the User has and must continue to maintain at his sole cost: (a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.
3. The user also understands that the services may include certain communications from FitDote as service announcements and administrative messages. The user understands and agrees that the services are provided on an "as is" basis and that FitDote does not assume any responsibility for deletions, mis-delivery or failure to store any user communications or personalized settings.
4. Registration of the User on the Website and/or the mobile application is optional. If the User opts to register himself on the Website and/or the mobile application, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user id and password for any purpose whatsoever without proper authorization from such party. The User is responsible for the security of his password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to FitDote. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the FitDote services. FitDote will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using FitDote Services.
5. The user also agrees and undertakes to immediately notify FitDote of any unauthorized use of the user's password or user id and to ensure that the user logs off at the end of each session at the website. FitDote shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.
6. The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or FitDote has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, FitDote has the right to suspend or terminate the User's registration and refuse any and all current or future use of the Website and/or any Service.
7. Furthermore, the User grants FitDote the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.
Without prejudice to the other remedies available to FitDote under this agreement, the TOS or under applicable law, FitDote may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website and/or the mobile application if:
FitDote may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user may not register or attempt to register with FitDote or use the website in any manner whatsoever until such time that the user is reinstated by FitDote. Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, FitDote reserves the right to recover any amounts due and owing by the user to FitDote and/or the service provider and to take strict legal action as FitDote deems necessary.
FitDote may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by FitDote and shall not copy, transmit or create derivative works of such material without express authorization from FitDote.
The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.
None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website, the mobile application and/or the Linked Sites, shall be deemed to constitute a partnership between the User and FitDote and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website or the mobile application, the User authorizes FitDote and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed FitDote and its agent for this purpose.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the TOS or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to this Agreement as a whole
The User agrees to indemnify, defend and hold harmless FitDote from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by FitDote that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS.
If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.
1. All notices and communications (including those related to changes in the TOS, Service, Termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:
If to FitDote, at [email protected] or at the address posted on the Website.
If to a non registered User, at the communication address and/or email address specified in the application form for availing of a FitDote Service.
If to a registered User, at the communication address and/or email address specified in the registration form.
2. Notice shall be deemed to have been served at least 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid or the notice sent by post is returned by the post service provider.
This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Delhi.
FitDote accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.
FitDote acts as the agent to those who are promoting the fitness Facility/ fitness services/events/sports activities for which you purchase subscription/membership/service ("Fitness Service Provider" or “Fitness Trainer”). When you purchase a membership/subscription/service for a fitness service/session/event, FitDote will be handling the transaction and collecting payment for the fitness service provider.
FitDote sells memberships/subscription/service on behalf of Fitness Service Provider and does not control the inventory or its availability and pricing.
Memberships/Subscription/Service purchased on FitDote are subject to a per service internet handling fee and a non-refundable per order processing fee.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. FitDote will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
It shall be the responsibility of the User to carefully review your membership/subscription/session/event details. FitDote will be unable to process exchanges or refunds after a Service has been purchased. The refund/transfer shall be the sole discretion of the Fitness Service Provider.
Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a service order that can delay processing and delivery. In these cases, FitDote customer service will attempt to contact you, using the information provided at the time of purchase. If FitDote is unable to reach you after its initial attempt, FitDote may cancel your order and may sell your service to another customer.
FitDote offers multiple delivery options. The options may vary from for different subscription/ memberships/sessions/sports events etc. Currently the following delivery options are available:
Email confirmation:Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the service counter to get a physical service.
SMS confirmation:Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the
In all the cases you will need to produce the credit/debit card used to purchase the memebership/package/session/sports event for picking up the service at the venue. In case the credit/debit card user is not picking up the service, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder need to be produced at the time of picking up the service. Please note that signature on the card must match the signature used for authorization. Physical Service will be delivered to your address confirmed on the website.
If the amount you pay for a service is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a service before its scheduled on-sale or presale date or you are able to order a service that was not supposed to have been released for sale, then: FitDote will have the right to cancel that service (or the order for that service) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.
Occasionally, events are cancelled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.
If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can email usto reach our customer service department.
FitDote vouchers are issued by FitDote and may only be redeemed through our website, www.FitDote.com towards the purchase of facility memberships, merchandise and / or passes for various events on FitDote.com.
Gift Vouchers cannot be redeemed directly at any of our partners, or any other website operated by third-party merchants accessible from our site.
If the available amount on a FitDote vouchers claim code is LESS than the transaction amount, the balance of the order must be paid with a valid credit card.
FitDote is not responsible for lost or stolen FitDote vouchers, except as required by law. In certain circumstances, FitDote may replace or cancel lost or stolen FitDote vouchers with proof of purchase acceptable to FitDote.
FitDote may change (add to, delete, or amend) these terms from time to time. Unless we state otherwise, the changes will apply to any new FitDote vouchers that you purchase.
FitDote vouchers are for personal, non-commercial use and enjoyment only. They may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without FitDote´s prior written consent. Your purchase or use of FitDote vouchers will be deemed your agreement to these terms.
Accepting the Terms and conditions while booking a service online makes it a valid contract between you and us.
Booking Ids generated only through www.fitdote.com shall be considered by us as a valid Booking Id.
Ensure the personal details entered including the card details are accurate. Booking Id's once generated cannot be cancelled/refunded/exchanged.
Ensure the Booking Ids are kept safe and always in your or such person's possession who is considered as your authorized/rightful holder of the same. Anybody in possession of the Booking Id shall be entitled to get the same exchanged for a valid subscription/membership/service without further security checks on the title of such holder.
Ensure that the Booking Ids are not compromised or resold.
Do not entertain any person who sells print outs or sms of Booking Ids generated by us. If you come across any person undertaking such activity, immediately report the same to the local police station and to us at 9560037293, 9818536429.
We never sell a subscription/membership/service at a price higher than the price mentioned in our website.
We will never ask for your Personal Identification Number (PIN) details over the phone or through any means except through the transaction page on the website when you book online.
Do not encourage any persons posing as our authorised representative/agent trying to sell you special offer voucher/gift vouchers/physically printed booking ids/winpins/voucher ecodes etc. Report the same immediately to us at 95600 37293, 98185 36429.
Booking Ids generated by us entitles the holder to the package purchased by the user.
The fitness Facility has agreed to offer its facilities to the members of FitDote web portal and mobile application in terms of the following terms and conditions:
The owners of fitness facility agree to list their fitness facility on the FitDote platform under any of paid or unpaid listing. The type of listing shall be based on contract with individual facility owners.
The fitness Facility has agreed to sell its packages, subscription, other services, if any facilities to the members of FitDote in terms of the following terms and conditions:
The Trainer has agreed to offer his/her services to the members of FitDote in terms of the following terms and conditions:
Both the parties to this agreement can terminate the agreement at any point of time in consensus with the opposite party on disagreement on any clause.
Any dispute, question or difference arising between the parties in connection with this AGREEMENT or otherwise in regard to the relationship by virtue of the terms of this AGREEMENT including the construction and scope of the AGREEMENT shall be first be referred to FitDote and ‘the fitness facility’ not by way of arbitration but with a view to amicably resolve the issue by discussion and in the event the same cannot be amicably resolved between them during the period of 30 days of the dispute being notified by either party for such resolution, the dispute or difference in question shall be referred to an arbitrator to be appointed by FitDote. The venue of arbitration shall be in Delhi, India. The arbitrator shall have the power to extend time for pronouncing the award with the consent of the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996.
In case any one or more of the above-mentioned conditions hold correct for you, it is advisable to consult a physician before engaging in any type of physical activity.
The exercises and workouts provided by FitDote™ (and fitdote.com) are for educational and entertainment purposes only, and is not to be interpreted as a recommendation for a specific treatment plan, product, or course of action. Exercise is not without its risks, and this or any other exercise program may result in injury. The risks include but are not limited to: risk of injury, aggravation of a pre-existing condition, or adverse effect of over-exertion such as muscle strain, abnormal blood pressure, fainting, disorders of heartbeat, and very rare instances of heart attack. To reduce the risk of injury, before beginning this or any exercise program, please consult a healthcare provider for appropriate exercise prescription and safety precautions. The exercise instruction and advice presented are in no way intended as a substitute for medical consultation. FitDote™ (and fitdote.com) disclaims any liability from and in connection with this program. As with any exercise program, if at any point during your workout you begin to feel faint, dizzy, or have physical discomfort, you should stop immediately and consult a physician.
The information and materials contained on this website are not intended to constitute a comprehensive guide concerning all aspects of the therapy, product or treatment described on the website. All users are urged to always seek advice from a registered health care professional for diagnosis and answers to their medical questions and to ascertain whether the particular therapy, service, product or treatment described on the website is suitable in their circumstances.